Delivery & exchange

Everything about getting your order to you, how to pay, and what happens if something arrives wrong.

Delivery

• We deliver all over Pakistan.
• Delivery takes 2–3 days. Every product page and your cart show the dates your order should arrive.
• Delivery costs Rs 200 per order.
• Orders are delivered by Leopards Courier.

Paying

• Cash on delivery: pay the rider when your order arrives. There is a 2% COD service fee on the products (not on delivery), shown in your cart and at checkout before you order.
• Bank transfer, JazzCash or Easypaisa: no fee. The account details are shown at checkout when you choose it.

Exchange and refund

If an item arrives damaged, or you received the wrong item, we’ll exchange it or refund you: you choose. We can’t exchange or refund an item because you changed your mind or didn’t like it.

1. Message us within 7 days of delivery on WhatsApp at 0306 2126688 or email info@fajrorganics.com, with your order number and a photo of the item. We need the photo before we can accept it.
2. Send the item back to us. We’ll tell you how.
3. Choose an exchange or a refund. A refund is sent to your bank account, JazzCash or Easypaisa.

Good to know

• If your skin is sensitive or has a condition, read the directions before use and ask a dermatologist first. We can’t take responsibility for a reaction on sensitive or problem skin.
• If you refuse a cash on delivery parcel when it arrives, we can only take your future orders paid in advance.

Where is my order?

Message us on WhatsApp at 0306 2126688 with your order number, and we’ll tell you where your parcel is.